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Refund/Exchange Policy

Refunds will be made in the same means you use to pay for our products; you will not be able to receive refunds in any other account except the one you used to pay from.

E-Cigarette Wholesale, UK offers a limited warranty of 30 days on all its products except the following, due to re-use issues.

  • E-Liquids
  • Batteries
  • Tips & Mouthpieces
  • Atomizers
  • Cartomizers
  • Coils & Disposable Tanks

You need to notify the company via E-Mail: within seven days of the purchase about the damage, fault, or any defect in the product for a successful exchange or refund. Note. Shipping charges are non-refundable and client will pay for the additional shipping charges as well. Please also note to return all the package items along with the original packing.

If you want to exchange a functioning product with another product, it should be notified to the company within 5 days of the purchase to exchange it with a new product of the same category or give store credit towards any other product. Clients are not entitled to any amount on return of products without any manufacturer defect. Note. An additional handling and shipping cost would be customer’s responsibility.

There will be no refunds issued once an order has placed and payments are cleared. Therefore, for any cancellation a 20% restocking fee will be applies with no exception. No refund or returns on E-liquid.

No warranty on atomizers or cartomizers.

Exchange part will not be sent until the original part is returned to us and evaluated. Shipping is at the customers expense for parts returned to ECIGRUK LTD.

We do not offer any kind of exchange or refund in case:

  • The item has been modified, altered, repaired, or serviced by any company or person other than us.
  • The item has been physically damaged.
  • The item has been used in violation of the user manual.
  • The item has been utilized for any unintended purpose.
  • The item has been damaged during the shipment back to the company.
  • The original packing is missing.

Further points to consider are:

  • Items may only be refunded in the same condition as the original purchase.
  • No returns accepted for items exposed to extreme temperatures, water or improper handling.

For sanitary reasons, tanks may be returned only for manufacturer defect within 15 days.