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Customer Service Policy

Shipping Service:-

E-Cigarettes Wholesale UK has always strived to provide its customers with the best and speedy shipping services. However, we are unable to offer you the exact time regarding the delivery of your package. You can take a look at our schedule for the estimated time.

  • All the orders placed on working days, i.e., Monday to Friday before 2:30 pm EST are shipped on the same day
  • All the orders placed from Monday to Thursday after 2:30 pm EST are shipped on the next morning.
  • All the order placed on Friday after 2:30 pm EST are shipped on the next working day.

Please be advised that the schedule for shipping may vary depending on the State/Country holidays.

Shipping terms and conditions:-

We take extreme caution and care in packing your products for shipping, however, to supply products all over the UK we have to make use of third-party courier services. Thus we cannot be held liable for any damage caused during the delivery by the courier company. Please consult your local Vape laws before placing an order with us because we cannot be held responsible for any delays, confiscation of a package or overcharging that might occur due to the violation of local Vaping laws.

Shipping Fee:-

Please take note that our shipping fees vary depending on your location and the weight of your order. If you want to confirm your Shipping charges or want more details about them, then kindly contact us at